Year 2000 Support

Preparing support organizations for rapid response handling in 2000

Will support organizations meet the Year 2000 Challenge?
Can support centers and help desks say today that their teams will be able to support their companies through the multiple change projects and fast response to Year 2000 issues that will be necessary to ensure business continuity?

The number and scope of Year 2000-driven change projects that will occur leading up to 1/1/2000 and beyond will almost certainly be more than companies have ever experienced before. Are support organizations prepared to handle all of this change, and continue to support daily operations as well? Do they feel well enough informed about the upcoming changes? Are they prepared to provide support both pre- and post-Year 2000?

CoreTech’s Approach
CoreTech Consulting Group, Inc. has identified key areas to help support groups anticipate and manage these changes. CoreTech’s Year 2000 Support framework can provide the roadmap to integrate effectively into a company’s Year 2000 project and ensure that the support team is prepared to meet its objectives.

CoreTech’s methodology addresses the following key issues:

1. Integrating Support into the Year 2000 Project: identifying the support organization’s role in the enterprise Year 2000 project.

2. Year 2000 Communications and Planning for Support Centers: linking the support center to corporate communications and change management initiatives in order to support the business effectively.

3. Support Center Internal Preparedness: helping support organizations evaluate their own support systems and resources to prepare them to become Year 2000 compliant.

CoreTech Solution
     • Two day on-site assessment
     • Two senior consultants with support and Year 2000
         experience
     • Deliverables:
          • Current state assessment
          • Recommendations and action plan
          • Executive Presentation

Client Benefits
     • Uncover hidden Year 2000 support issues
     • Ensure a smooth problem resolution process
     • Provide better integration between the Year 2000 and
         support groups
     • Prepare the support team for what is arguably the most
         visible project in the company today 

Contact us today for more information

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